Returns & Refunds

Strict-selection General Item Return Policy 

If you would like to cancel an item within 12 hours of purchase, please contact us via email and we will cancel it 100% free of charge. Please note that we cannot guarantee a return even if you email us within that time frame. If your order has already been processed, you will need to follow our standard return procedure. 

If you would like to return an item after that period, you will need to follow the standard return policy mentioned below. 

Please contact us before returning a defective item to receive the return shipping address and other instructions.

Customers will need to pay a return shipping fee and a 15% restocking fee for ALL return orders. 

Returning Defective Items

Did your item arrive damaged, different, or not working? If so you are protected and can make a claim, the procedure is outlined below. You MUST follow the process below or we will not be able to process your refund. 

• Within 15 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
• We will review the claim and contact you if we need more information.
• If approved, we will refund or resend the item, you may also be asked to return the product.
• Returns that are approved, you will not have to pay for any return shipping fees and will get a 100% money-back refund. All you have to do is simply send the item back to our return address that will provide you and once receive the item, you will receive a 100% refund. 

Where do I send returns?

Please contact our Customer service to get the returned address.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a 30-day time frame. 

Extended Warranty

If you purchase our Extended Warranty program and you have an issue with your item, please send us an email and tell us your issue with your product and send us a picture. Once we receive this information and review it, we ship you a brand new item 100% free of charge. 

Lost In Transit:

If you purchased shipping insurance before your checkout, we will send you a brand new item free of charge. For customers who didn't purchase shipping insurance and the shipment shows as delivered to the shipping address that was provided on your purchase, we will not be able to issue you a refund because the item was delivered to your requested address.

 

Contact Us

Email: TwenyFiveForty@gmail.com

Via Text: 312.884.1740